Serinity

Shipping & Delivery Details

Processing Time:

• All orders are processed within 1–2 business days. You will receive an order confirmation email once your order is successfully placed.
• Please note that some orders are not processed on weekends or holidays.

Shipping Times:

• Domestic Orders: Orders within USA typically arrive within 5–12 business days after processing, depending on your location.
• International Orders: International shipments can take 10–20 business days based on the destination country and shipping carrier.
• Delivery times may vary due to unforeseen delays such as weather, customs clearance, or other external factors.

Damages:

We stand behind the quality of our products. If your order arrives damaged, please contact our Customer Service team within 3 business days of receiving your order, and we will assist you in resolving the issue.

Address Verification:
Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If there are any issues with your address, contact us as soon as possible.

International Customs and Duties:
For international orders, customs duties, taxes, or import fees may apply depending on your country. These fees are the responsibility of the customer and are not included in the shipping charge. We recommend checking with your local customs office for more information on potential charges before ordering.

Lost or Stolen Packages:
We are not responsible for lost or stolen packages once the carrier has marked the shipment as delivered. If you encounter any issues with your delivery, please contact the carrier or reach out to our customer service for further assistance.

Delivery to P.O. Boxes:
Some shipping carriers do not deliver to P.O. Boxes, so please ensure you provide a valid physical address during checkout.

Return Policy

30-Day Return Guarantee:
We want you to be completely satisfied with your purchase. If you’re not happy with your item, you can return it within 30 days of receiving your order for a full refund or store credit.

Eligibility for Returns:

• To qualify for a return, the item must be in its original condition—unused, unworn, with tags still attached, and in the original packaging.
• Returns must be requested within 30 days of receiving the product.
• Sale items or personalized items may be excluded from returns.
• You might be prompted to provide proof of purchase.

Damages and Issues

Please inspect your order immediately upon receiving it. If the item is defective, damaged, or if you received the wrong item, please contact us right away so we can resolve the issue.

Return Process:

1. Contact us at luxedgelifestyle@gmail.com or through our Contact Us page to initiate a return.
2. We’ll provide you with a return address and instructions.
3. Ship the item back to us (return shipping costs are the responsibility of the customer unless the product is defective).
4. Once we receive the item, we’ll process your refund or store credit.

Exchanges:
To ensure you get the right item, it’s best to return the item you have and place a new order for the desired item.

You can reach us out for any questions through contact us or email us at luxedgelifestyle@gmail.com